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45bd operates under a clear policy framework so you know exactly where you stand — what we cover, what access depends on, and how to raise questions through your account. Availability of all services depends on your local law and eligible regions.
Our legal terms set out the conditions under which you access 45bd, what obligations we carry toward you, and what you agree to when you use the account. These terms are not a guarantee of access in any jurisdiction — whether you can open and use an account depends on the laws that apply in your location and the eligible regions we serve at any given time. When you complete a transaction — whether through Upay, Bank Transfer, or another supported method — that transaction falls within the scope of these terms. We record the method, the amount, and the account reference on your side, and those records are accessible in your account history. If you see a discrepancy, the process for raising it is set out in the Rights section below. We update our terms when our services change or when applicable policy requires it. We will notify you through your registered contact route before a material change takes effect. Continued use of your account after that point means you have accepted the updated terms. If you do not accept a change, the correct step is to contact support before the effective date so we can note your position and discuss your options. Nothing in these terms removes rights you hold under applicable local law — where local law gives you a stronger position, that position stands.
Understanding where our terms apply — and where they stop — helps you know which questions to direct to us and which sit outside our remit.
Our terms govern how you open, verify, and close your 45bd account, including the identity steps shown in the account setup flow. Access itself depends on your location and applicable law — we do not override local eligibility rules.
Payments processed through Upay or Bank Transfer under your account reference fall within our policy scope. We hold the transaction record on our side; your bank or wallet provider holds theirs independently under their own terms.
Game content supplied by studios available in the lobby — including titles from PG Soft, Spadegaming and CQ9 — is provided under licence terms between 45bd and those studios. Our terms cover your access to that content, not the studios' own policies.
Links to external sites, third-party wallet interfaces, and any service not operated directly by 45bd fall outside our policy. We are not responsible for the terms, data handling, or availability of those external services.
You have several practical options under our policy that do not require a support conversation to start. Inside your signed-in account, the transaction history section shows every deposit and withdrawal recorded against your account, including the method used — Upay or Bank Transfer — and the reference. You can review these at any time. If your account details are incorrect — name spelling, contact address, or registered payment method — you can update most fields directly in account settings. For fields that require verification before a change takes effect, the settings page shows the steps. Raise any policy question or data request through the support route in your account rather than by email alone, so the query is tied to your account reference from the start. If you want to request a copy of data we hold about you, or ask us to correct something we cannot change, the support ticket path is where that begins.
Open the transaction history in your account to see every entry logged against your reference, including the payment method and date.
Account settings lets you update contact and payment details directly. Steps requiring verification are shown on the settings page itself.
Submit a support ticket from within your signed-in account so the query links automatically to your account reference.
For data access or correction requests that go beyond self-service settings, open a ticket and state clearly what you are requesting so we can route it correctly.
If your question is not answered by the policy sections above, these are the routes we have published for account and policy queries.
Submit a ticket from inside your signed-in account. This is the primary route for policy questions, data requests, and account corrections — the ticket ties to your reference automatically.
Live chat is available from the account dashboard for general account and access questions. For formal policy or data requests, follow up with a support ticket to create a written record.
You can reach our support team by email for policy correspondence. Use the address published in the Contact section of your account — do not use an unverified address found outside the site.
We hold account data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Here is how the main areas work in practice.
Account records, including transaction history for Upay and Bank Transfer deposits, are retained in line with applicable legal requirements. When retention is no longer required, records are deleted or anonymised according to our internal schedule.
We use cookies to maintain your login session and to understand how the site is used. You can review and adjust cookie preferences through the settings link in the site footer. Disabling certain cookies may affect account functionality.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, update your password through account settings immediately and contact support via the ticket route to flag the concern formally.
Material changes to our terms are communicated through your registered contact route before they take effect. Check the contact details in your account settings to make sure they are current so you receive these notices.
Questions that come up most often around account access, data, and policy scope.
Access depends on your location and the laws that apply there. We serve eligible regions where local law permits, and we do not override local eligibility rules. Check the account registration page for the current list of supported regions.
Transactions processed through Upay and Bank Transfer under your account reference are covered. Your bank or wallet provider operates under its own separate terms for its side of the transaction. Both records together make up the full transaction picture.
Open a support ticket from your signed-in account and state clearly that you are requesting a copy of your account data. Tying the request to your account reference from the start speeds up the process on our side.
Most account details can be updated directly in account settings. Fields that require identity verification before a change takes effect will show the required steps in the settings page. For anything that cannot be changed self-service, raise a support ticket.
We notify you through your registered contact route before a material change takes effect. Continuing to use your account after that date means you accept the updated terms. If you want to raise a concern before the change applies, contact support ahead of the effective date.
Submit a support ticket from inside your signed-in account and describe your question clearly. For formal correspondence, use the email address published in the Contact section of your account. We do not accept formal queries sent to unverified addresses found outside the site.